Refund policy

Refunds & Exchanges

4.4 We make a charge to Users of Our Services for the goods and products featured and bought, of the transaction value adding the appropriate shipping/ delivery costs. Such charges are automatically generated by our system and notified to you. You hereby agree that you will pay these charges to us. We may also make available advertising opportunities to our featured trading partners at the relevant advised rates, which may vary depending on the size and the page positioning requested. You hereby agree that you will pay any and all advertising costs due to Us.
4.5 Regarding delivery of items and any returns or refunds, all Products ordered via our website are despatched directly to the Customer via our delivery partners. The delivery and shipping facility will be provided by a variety of different shippers (e.g. DHL, UPS, Royal Mail etc), and the method of delivery will be applied in the best way according to their Order form. The delivery service will collect goods and then deliver it to the Buyer (“Customer”). The cost of shipping is charged when the Customer pays for the product. HTMT takes no liability for any of the goods shipped through the shipping companies, and in the event of any loss or damage, any dispute will have to be raised with the Shipping company or the Supplier directly. If it can be shown that any damage or wrong orders have been supplied by HTMT, you shall be entitled to a refund or replacement at our discretion, upon return of the damaged goods to Us. Our Customer Services Dept can advise you accordingly if you have any dispute or complaint. Buyers can also raise any issues regarding failed or late delivery times or losses/ damages directly with the Shipping agents, for which HTMT takes no liability.
4.6 As all Products and or services are ordered and supplied directly between Buyer and Our website, you do have some protection under the Consumer Contract Regulations or Direct Selling Regulations in respect of any transaction. In the event of any disputes or return or refunds of goods/Products, you should acquaint yourself with the returns policy of the Supplier.
4.7 In any event and at all times, no refunds can be given in respect of any advertising or sales banners placed on our website. As these are individually crafted for the individual advertiser, they are classed as customised or bespoke services and are incapable of being afforded any refund under the CC Regulations or the DS Regulations, unless there is a clear error or mistake in their construction by us, ie wrong information displayed or advertised which was not in line with the information You supplied to Us.
4.8 We regret that due to international postage restrictions on the transfer of liquids, we are unable to accept orders from or ship to non UK customers, any item which is a Rejuvenating Cream, Shampoo, Conditioner or Scalp Lotion.
4.9 Cancellations & Refunds:
4.9.1 Whilst every effort has been made to ensure that all descriptions of Services available from our site correspond to the actual Services and goods offered, We are not responsible for any variations or errors in these descriptions.
4.9.2 Where appropriate, you are required to select the correct level of ordering and delivery services You require. Our delivery charges are set out clearly on Your order page and will be added to Your basket prior to purchase. We cannot discount or combine postage where such facility does not exist.
4.9.3 We accept no responsibility if you make an error in ordering by mistake and find later it is not fit for your purpose, if the goods have been opened and/or used.
4.9.4 The person completing the online order is the Customer, and is responsible for the payment of the goods and giving the correct postal details for delivery. You agree that until paid for, any goods belong to HTMT. At that point, both the title (ownership) and responsibility for the goods passes to You and becomes Your property, unless they are being returned to Us during the “Cooling off” period, when the title to the goods reverts to Us. In such instances, You agree to take good care of the goods on Our behalf whilst in Your care.
4.9.5 We are not responsible if you give the wrong delivery address details, and your goods are despatched there due to Your error, and classed as ‘lost in post’. You alone will be responsible for retrieving the goods at your own expense and time. Once a package is shown in tracking as being successfully delivered, we cannot process or re-ship replacements unless you can provide us with written evidence of non-receipt of your Order.
4.9.6 Any ‘loss’ will only be confirmed as lost once the relevant postal carrier has registered the item as lost. If the postal carrier or courier service cannot deliver the package to you at the address you provided on Your order, it is your responsibility at Your cost to retrieve the package at the local post office or depot or to call/contact them and have it re-delivered.
4.9.7 Any Products shipped outside of the United Kingdom may be subject to additional sales tax and duty charges. We are not responsible for any sales taxes, customs duties or other taxes charged by any customs department. Kindly check with the customs organisation in your own home country, regarding any policies and possible extra charges. You must comply with all applicable laws and regulations of the country for which Our Products are being despatched to. We will not be liable or responsible if you break any conflicting laws or restrictions on import.